Team Chat & Shift Swaps
Communicate and swap shifts, all in one place
Built-in team messaging replaces WhatsApp groups and email chains. Combined with a shift swap system that lets employees request changes and managers approve them — all without leaving PayTrack.
Key Capabilities
- Team channels for departments, locations, and projects
- Direct messaging between employees
- Shift swap requests with one-tap manager approval
- Real-time notifications on mobile and desktop
- Message history and searchable conversations
- File sharing for documents and images
- Announcements channel for company-wide updates
- Integration with scheduling module for swap validation
Everything You Need
A deep dive into what makes PayTrack's team chat & shift swaps module best-in-class
Team Channels
Create channels for departments, locations, or projects. Keep conversations organised and ensure relevant teams get relevant information without noise.
Shift Swap Requests
Employee can't make their shift? Request a swap from the app. Eligible colleagues see the request, volunteer to cover, and the manager approves — all tracked and logged.
Direct Messaging
Private one-to-one messaging between any employees. Replace personal phone numbers and WhatsApp with a professional, company-managed communication channel.
Company Announcements
Post company-wide announcements with read-receipt tracking. Ensure every employee sees important updates about policies, events, or operational changes.
Swap Validation
The system checks availability, working time regulations, and qualification requirements before allowing a swap. Prevents conflicts and compliance issues automatically.
Mobile Notifications
Push notifications for new messages, swap requests, and approvals. Employees stay connected even when they're not on shift.
File Sharing
Share documents, images, and files directly in conversations. Training materials, policy updates, or photos from events — all in context.
Search & History
Full-text search across all channels and messages. Find that conversation from last month, the document someone shared, or the shift swap details.
Data Ownership
Unlike WhatsApp, all communications are company-owned and GDPR-compliant. Full control over data retention, access, and deletion policies.
Built For Real Workflows
See how UK businesses use team chat & shift swaps in PayTrack every day
Shift Swap
Alice can't work Saturday. She posts a swap request. Bob sees it, accepts, and the manager approves — all within 10 minutes. The rota updates automatically.
Morning Briefing
Manager posts the daily briefing in the team channel — today's priorities, a reminder about the fire drill, and a welcome message for the new starter.
Policy Update
HR publishes the updated absence policy in the Announcements channel. 85% of staff read it within 24 hours. Unread users get a follow-up notification.