Expert Support at Every Step
From initial setup to ongoing optimisation, our UK-based team ensures you get maximum value from every PayTrack module.
Implementation & Setup
Our UK-based team handles your complete platform setup — pay schedules, leave policies, tax configurations, and employee data migration.
- Dedicated implementation manager
- Custom configuration for your business
- Data migration from existing systems
- Testing and validation before go-live
- Parallel payroll run support
Training & Onboarding
Comprehensive training programmes for HR teams, managers, and employees to ensure maximum adoption and productivity from day one.
- Live virtual training sessions
- Role-specific training tracks
- Admin, manager, and employee modules
- Training materials and user guides
- Post-launch refresher sessions
Dedicated Support
UK-based support team with deep payroll and HR expertise. Priority response times and dedicated account managers for Professional plans.
- UK-based support specialists
- Same-day email response
- Priority phone support (Professional+)
- Dedicated account manager
- Quarterly business reviews
Compliance & Advisory
Stay ahead of UK employment law changes. Our compliance team monitors legislative updates and ensures your PayTrack configuration stays current.
- HMRC regulation updates
- Tax year-end support
- Pension scheme compliance
- Working Time Directive adherence
- GDPR data management
Custom Integrations
Connect PayTrack with your existing business tools. Our integration team builds custom connections for accounting, CRM, and operational systems.
- API development and configuration
- Xero, Sage, QuickBooks integration
- Custom webhook setup
- Zapier automation design
- Data sync monitoring
Analytics & Reporting
Custom dashboard and report design for your leadership team. Get the exact metrics, visualisations, and scheduled deliveries your business needs.
- Custom dashboard design
- Bespoke report templates
- Scheduled report delivery
- Board-ready presentations
- ROI and savings analysis
Our Implementation Process
A proven 6-step process to get your business fully operational on PayTrack
Discovery Call
30-minute call to understand your business, current systems, and requirements.
Proposal & Plan
Tailored implementation plan with timelines, milestones, and resource allocation.
Configuration
We set up your PayTrack environment with your pay rules, policies, and integrations.
Migration
Import employee data, historical records, and leave balances from your current system.
Training
Comprehensive training for your HR team, managers, and employees.
Go Live
Supported go-live with parallel running and dedicated post-launch assistance.
Let's Talk About Your Business
Book a free discovery call with our implementation team to discuss your needs.
Book Discovery Call